jitabet cloud Privacy Policy

Introduction and Scope of Application

This privacy policy ("Policy") applies to all services, websites, and related applications of the jitabet cloud platform. When you create an account on jitabet cloud, log in, make a deposit, or use any service, you are considered to have accepted the terms of this policy.

This policy serves as a companion document to jitabet cloud's Terms and Conditions, and both documents should be read together. Our overall commitment to protecting user information is reflected through this policy.

This policy is designed for users in Bangladesh. Only individuals aged 21 and above may use jitabet cloud's services. We do not intend to collect or store information from minors, and if any such information comes to our attention, it will be deleted immediately.

What Information We Collect

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Preferred language and currency
• Password (stored in encrypted form, never readable in plain text)

2.2 Identity Verification Information

To ensure secure transactions and protect accounts, a copy of a national identity card or passport, and proof of address such as a utility bill or bank statement, may be requested. This information is used solely for the purpose of confirming identity.

2.3 Transaction Information

During deposits and withdrawals, transaction records made through bKash, Nagad, Rocket, or Upay — including dates and amounts — are automatically stored in our system.

2.4 Device and Technical Information

To improve services and ensure security, the following information may be collected automatically:

• IP address and geographic location (up to country level)
• Browser type and version
• Operating system
• Session duration and page visit information
• Cookies and similar tracking information

2.5 Gaming and Betting Activity Information

jitabet cloud stores your gaming history, bet amounts, win/loss records, and session information. This information is also used for responsible gaming monitoring.

Purpose and Basis of Data Use

jitabet cloud uses collected information for the following specific purposes:

• Account management: Account creation, identity verification, login security, and OTP validation.
• Transaction processing: Accepting deposits and completing withdrawals — including applying the minimum ৳100 deposit and ৳500 withdrawal conditions.
• Customer support: Your information is used to provide assistance via live chat and email.
• Security and fraud prevention: Detecting unusual transactions or multiple accounts.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Bonuses and promotions: Delivering applicable offers to eligible users.
• Responsible gaming: Monitoring unusual gaming patterns and providing support where needed.

We never sell your information to third parties for marketing or advertising purposes. Gaming activity information is analysed as part of our Responsible Gaming policy, so that appropriate support can be given to users when needed.

Data Storage and Security

4.1 Technical Security Measures

jitabet cloud uses SSL encryption to keep all data transfers secure. Passwords and sensitive financial information are stored in encrypted form — no staff member can read them directly. Server access is controlled and regular security reviews are conducted.

4.2 Data Retention Period

Information for active accounts is retained for the duration of the service. Even after an account is closed, certain information may be kept for a defined period due to legal and regulatory obligations. Transaction records are retained for a minimum of five years.

4.3 Third-Party Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and security verification. These parties receive only the minimum information necessary to perform their specific tasks and are contractually bound to meet our privacy standards.

Cookies and Tracking Technologies

Cookies are used on the jitabet cloud website. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and personalised settings.
• Analytics cookies: Used to monitor site usage and improve services — you can disable these from your browser settings.

Cookies can be blocked by changing your browser settings, though this may limit some features of the site.

Circumstances for Disclosure of Information

jitabet cloud may disclose user information in the following limited circumstances:

• Legal obligations: To comply with orders from a competent court or authority.
• Fraud investigations: To assist in investigations into financial fraud or money laundering.
• Payment processing: Sharing necessary information with payment gateways to complete transactions.
• Technology partners: Technology providers engaged in operating the platform — only the information required.

Outside of the above, your personal information is not shared with any third party for any other purpose.

User Rights and Controls

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of your own information stored on jitabet cloud at any time. Contact our support team and it will be provided within a reasonable timeframe.

7.2 Right to Correct Information

If your account contains any incorrect or outdated information, you may request a correction. Once your identity is confirmed, the correct information will be updated.

7.3 Right to Close Account

You may request to close your account at any time. Upon closure, information beyond legal obligations will be deleted. However, financial transaction records may be retained for a specified period.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can turn this off from your account settings or via live chat.

Protection of Children and Minors

jitabet cloud is for users aged 21 and above only. We do not intend to collect information from or provide services to minors. Age is verified at registration, and in cases of doubt, verification documents are requested.

If a parent or guardian believes their child has created an account, please contact our support team immediately — the account and all related information will be deleted.

Policy Changes and Updates

jitabet cloud reserves the right to update this privacy policy as needed. If significant changes are made, a notice will be posted on the website and the new effective date will be stated at the top of the policy. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.

To learn about the general rules and terms governing our services, we recommend reading the Terms and Conditions page. To learn more about jitabet cloud, visit our About Us page.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints regarding this privacy policy, please contact the jitabet cloud support team through the following:

After receiving a complaint, we will respond in writing within a reasonable timeframe. For general questions, visit our FAQ section — you will find answers to common queries there.